Shipping policy

Shipping Policy – McXinetje-McXine

Production and processing

Processing times depend on the product. Some items are prepared or personalised by us; others are made to order by our production partners. Check the product page for its production time. A general processing estimate of 3–5 business days does not apply to every item.

For knitted sweaters where stated on the product page, production usually takes 7–12 business days from January to October and 9–16 business days in November and December. Shipping follows production and may take up to three weeks, depending on the destination.

Orders placed on weekends or public holidays are processed from the next business day. Production time and shipping time are separate periods.

Delivery

Total delivery time includes production or preparation plus shipping. Product-specific information on the product page takes precedence. Delivery estimates are not guaranteed arrival dates. Carriers, customs, public holidays, weather and other circumstances may affect delivery.

International shipping usually takes 7–14 business days after dispatch, unless the product page states a different estimate, such as for knitted products.

Shipping costs

EU countries, Norway and Switzerland: free shipping.
Selected international destinations (Australia, Canada, Hong Kong, Israel, New Zealand, United Arab Emirates, United Kingdom and United States): €7.00 flat rate.

Available shipping options and the final charge are displayed at checkout before payment. Items fulfilled from different locations may arrive in separate packages. Any applicable separate shipping charges are displayed before payment.

Undeliverable packages

If a package cannot be delivered because of an incorrect or incomplete address, or is not collected from a pickup point, any additional shipping or reshipping costs will be charged to the customer.

Lost or damaged packages

McXinetje-McXine is responsible for ensuring your order reaches you in good condition. Contact us if a package is lost or damaged so we can investigate with the carrier or production partner and work toward an appropriate solution.

Please contact us preferably within 48 hours of delivery or the expected delivery date so we can start investigating promptly.